Frequently Asked Questions

How do you pronounce "Koble"?

Koble is a Norwegian word that means "connect". It is pronounced "Koe Bleh".

How do I clean the Koble Portable Changing Shield?

It can be wiped clean after use. For a thorough clean it can also be machine washed in warm water and tumble dried on low. It should not be ironed or bleached. The carabiner-style clip should be removed prior to machine washing and drying.

What material is the Koble Portable Changing Shield made of?

It is made of a water repellant rainwear nylon blend fabric. It is not waterproof. This fabric was chosen so it would be washable and safe for baby. This means that it is a breathable fabric that doesn't contain any plastic coating. The Portable Changing Shield was designed to shield baby from yucky surfaces, but it won't necessarily protect your surfaces from baby (if you know what we mean).

How will my order be shipped?

Koble ships all orders via USPS. All orders will be processed and shipped within 3 days from the date your order is placed. Allow an extra 5 business days for personalized orders. We ship anywhere in the US (including Alaska and Hawaii). Unfortunately, we do not ship internationally, including US Territories (Puerto Rico, Guam and US Virgin Islands) and Mexico at this time.

How do I return a product?

We don’t want you to be disappointed with your order and we will do our best to remedy the situation. Our products can be returned or exchanged within 10 days if it is in accordance with our return requirements. Please visit our return policy page for complete instructions located here

What type of payments do you accept?

We accept all major credit cards.

Can I order a personalized Portable Changing Shield?

Yes! We offer monogramming to make your Portable Changing Shield even more special. Monogramming costs an extra $8.50 and will take an additional 10 business days to process.

 

If your question is not answered in the FAQ section or you have other comments, concerns or feedback please feel free to get in touch with us:

connect@mykoble.com

Phone/Fax: 646.475.2221